Frequently Asked
Towing Questions
Welcome to our FAQ page, where we’ve laid out the answers to some of the most common questions that we receive from our clients about our towing and roadside assistance services.
If you have any questions or concerns not listed here, we encourage you to reach out to our staff by phone at (678) 641-2920.
What should I do if my car ran out of gas?
If your car runs out of gas on the road, you can call us to request a fuel delivery service. Simply tell us the type of fuel you need and your location, and we’ll come to fill up your tank for you straight away.
Can you help if I need a jump start?
Yes! Our mobile service is ready to help with your battery issues—no matter the make or model. Ryan has already helped many drivers get back on the road with safe, reliable jumpstarts. If your battery’s the problem, chances are he can get you moving again in no time.
My car is all-wheel drive AWD or 4X4, do I need a flatbed to tow it?
The safest way to tow four-wheel drive vehicles is with a flatbed trailer so that all wheels are off the ground and protected from transmission damage. Our company proudly owns and operates several flatbed vehicles and can haul your all-wheel drive vehicle for a reasonable price.
Will you come and boost my dead car battery? Will you bring me a new battery?
We can absolutely boost your dead car battery for you, wherever you may be. Ryan is licensed and capable of replacing your car battery too, but our replacement services depend on product availability. If a new battery is not immediately available, we can tow your car to the location of your choice.
How long will it take for a tow truck to arrive?
The precise length of time it will take for our tow truck to arrive depends on your location. However, our company sets itself apart with our efficient and streamlined dispatch process. When you give us a call, our tow technicians are dispatched as quickly as possible so that you won’t be waiting as long as we can help it.
Do you tow scrap or junk cars?
Yes, we’ll transport your scrap car to the disposal location of your choice.
How do you make sure the vehicles aren’t damaged during the towing?
Protecting your vehicle is a top priority for Big Ridge Towing LLC. As the owner and operator, Ryan personally handles every tow with care and precision. He follows proven procedures to secure your vehicle properly and takes the time to make sure everything is done right.
With the right equipment and a detail-oriented approach, Ryan ensures your vehicle arrives safely—just as it was picked up.